Returns & Exchanges
At Toys"R"Us, we want you and your little ones to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original packaging within 30 days for a full refund or exchange.
Check Eligibility
Ensure your item is in its original, unopened packaging and that you have the original receipt or packing slip within the 30-day return window.
Initiate Return
Visit our online Returns Center to print a prepaid shipping label or locate your nearest Toys"R"Us store location for an easy in-person drop-off.
Pack Your Items
Securely place the toys in a sturdy shipping box with all original manuals and accessories included to prevent damage during transit.
Receive Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing